Collaboration & Offer issues

What should I do if no one is approving my applications?

Try improving your profile by adding more information and high-quality work samples.

What should I do if I completed an offer but haven’t been paid?

Contact support. The business might not have confirmed the completion yet.

Will I still be paid if I create a very poor advertisement?

No, the business must approve your work before payment.

Can I refuse an offer after completing it?

No, once you have completed the work, the deal is considered finished.

What should I do if I don’t agree with the terms of the offer but still want to work with the brand?

You can discuss the terms with the business before starting the collaboration.

What should I do if I started creating content for an offer, but the brand changed the terms?

The business cannot change the terms of an already agreed-upon deal. You can continue to fulfill your part of the agreement according to the original terms. If there is a dispute with the business, contact Monetad support.

What should I do if I made content, but the brand suddenly disappeared?

Monetad guarantees payment to content creators if the terms of the agreement are fulfilled.

What should I do if I accidentally deleted content that the brand had already approved?

Try to restore the file or discuss recreating the content with the brand.

What should I do if I’m accused of not completing an offer, but I did everything correctly?

Submit a dispute request using the "Dispute" button on the campaign viewing screen.