Account Management & Recovery

How can I delete my account?

Contact our support to delete your account. Account delete is not permanent action you can restore it later.

How can I recover access to my account?

You can recover access by resetting your password through your email.

1. Go to the login page and click "Forgot password?".
2. Enter the email used for registration.
3. Check your email – you will receive a message with a code to reset your password.
4. Enter the received code in the appropriate field in the app.
5. Create a new password and confirm it.
6. Log in to your account using the new password.

If you did not receive the code, check your "Spam" folder or request the code again. For further issues, contact support.

How can I change my email?

You can change the email associated with your account only by contacting our support team and submitting a request. If you need further assistance, please reach out through our support channels.

How can I change my account information?

You can change your account details in the app settings. Go to the "Profile Editing" section, make the necessary changes, and save them.

What happens if I accidentally delete my account, can I restore it?

No, but if the deletion happened accidentally, contact support as soon as possible.

What should I do if I lose access to the email associated with my account?

Contact Monetad support and verify your identity.

What should I do if my account is blocked?

Contact support through Monetad Help.

What should I do if I think my account has been stolen?

Immediately contact our support team through the Monetad Help section on our website. This will allow us to quickly address the issue and take measures to restore the security of your account. Type for more options

How can I review the terms of use?

Visit the Terms page on the website.